Handelsbanken is a full-range bank with nationwide branch networks in Sweden, the United Kingdom, Denmark, Finland, Norway and the Netherlands. These six countries see the bank as their home markets. Handelsbanken was founded in 1871 and today has almost 12,000 employees and operations in a total of 25 countries.
Since the beginning of the 1970s, Handelsbanken’s organization has been strongly decentralized and operations are always based on the customer’s needs. This means that all business decisions concerning individual customers’ relationships with the bank are made close to the customer.
Handelsbanken has more satisfied customers than comparable banks, is one of the most cost-effective listed full-range banks in Europe and has had a higher profitability than the average for comparable banks every year for the past 43 years.
- Handelsbanken’s goal is to have better profitability than the average for comparable banks in the domestic markets
- The goal is primarily to be achieved through more satisfied customers and lower costs than competitors
- For the past 43 years, Handelsbanken has had better profitability than the average for competitors
- Since the surveys started in 1989, Handelsbanken has had the most satisfied customers in Sweden
- For many years, Handelsbanken has been one of the most cost-effective full-range banks in Europe
- Handelsbanken has for a long time had a lower credit loss level than its competitors
Handelsbanken’s corporate philosophy
- Highly decentralized organization – the office is the bank
- The customer in the center – not individual products
- Profitability is always prioritized before volume
- Oktogonen – the bank’s profit – sharing system